Shipping & Returns Policy

From our Chiang Mai studio to your home, every FusionGlassArt creation is carefully packaged to ensure it arrives safely, intact, and beautifully presented.

Below you’ll find all essential information regarding shipping, returns, and our handcrafted guarantees.

---

Shipping

Processing Time

Each FusionGlassArt piece is handcrafted using traditional fusion glass techniques, including hand-cutting, fusing, fire-polishing, and finishing.

Standard processing time:
3–7 business days

Processing times may vary slightly depending on the nature of the piece and current production volume.

---

Estimated Delivery Times

All orders are shipped directly from Thailand.

• United States & Canada: 4–8 business days

• Asia-Pacific: 3–10 business days

Orders from the European Union are accepted only upon individual request and are not part of our standard shipping destinations.

Delivery times are estimates and may vary due to customs procedures or local carrier conditions.

---

Shipping Carriers

We ship using trusted international carriers, including:

• DHL

• Thai Post

• Selected premium courier services

Carrier selection depends on destination and shipment size.

---

Customs, Duties & Import Fees

International shipments may be subject to import duties, taxes, or customs fees imposed by the destination country.

• These charges are not included in the product price

• All customs duties and taxes are the sole responsibility of the customer

• FusionGlassArt has no control over customs processing times and cannot guarantee delivery dates affected by customs clearance

---

Packaging

Our packaging is inspired by luxury gifting culture:

• Minimal and elegant

• Protective and secure

• Recyclable where possible

• Designed to honor the artwork inside

Every piece is packed with great care to ensure safe international transport.